CLIENT SUPPORT
Welcome to our Support Center, your go-to resource for planning an unforgettable celebration. Here, you’ll find links to our most frequently asked questions along with clear, helpful answers to make your event planning stress-free!
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CONTACT FORM
BOOKING INQUIRIES
614.224.9568 Ext. 1
GENERAL CUSTOMER SERVICE
614.224.9568 Ext. 2
PAYMENT FOR AN EXISTING RESERVATION
614.224.9568 Ext. 3
DELIVERY/RETRIEVAL STATUS DURING NORMAL BUSINESS HOURS
614.224.9568 Ext. 4
EMERGENCY AFTER HOURS
Call the After Hours number on your contract and leave a voicemail.
PREPARING -SAFETY - SUPPORT
PREPARING FOR YOUR DELIVERY
PREPARING FOR YOUR RETRIEVAL
PREPARING FOR YOUR WILL CALL ORDER
(Customer Pick Up & Return)
CANCELLATION/RESCHEDULING POLICY
(Without the Weather Waiver)
CANCELLATION/RESCHEDULING POLICY
(With the Weather Waiver)
ALL AFE FAQs
OPTIONAL WAIVER INFO
COMMUNITY INVOLVEMENT INFO
DOCUMENTATION
CREDIT APPLICATION FOR P.O. ORDERS
ACH AUTHORIZATION FORM
CREDIT CARD AUTHORIZATION FORM
PROOF OF INSURANCE
(Call for passcode)
GUEST LIABILITY WAIVER
